Refund and cancellation policy

This policy explains your right to cancel, what happens if you cancel later, and how refunds are paid. It forms part of our hire terms.

3.1 How to cancel

To cancel, tell us in writing by email to info@v360photobooths.com or by WhatsApp to 07712111572. The date we receive your message is the date used to work out any refund. You can use the model cancellation form at the end of this policy, but you don’t have to.

3.2 Your 14-day right to cancel

If you are a consumer and you booked at a distance (for example online, by phone, WhatsApp or email, without meeting us in person), you have the right to cancel within 14 days of the day your booking was confirmed, without giving a reason. If you cancel within this period, we will refund everything you have paid.

We will not start work on your booking during the 14-day period unless you ask us to. If your event falls within 14 days of booking, or you would like us to start preparing (for example, designing your print template) straight away, we will ask you to confirm this in writing. If you then cancel within the 14 days, we will refund what you have paid, less a proportionate amount for the service provided up to the time you told us you wanted to cancel. The proportionate amount is based on the total price.

Once your event has taken place and the service has been fully provided, the right to cancel no longer applies.

The 14-day right to cancel does not apply to bookings made by businesses.

3.3 Cancelling after the 14-day period

• More than 90 days before your event: we will refund 50% of the amount you have paid. The other 50% is non-refundable, because your date is taken off sale for you and we turn away other bookings for it.

• 90 days or less before your event: no refund is due, and any balance still owed remains payable.

3.4 Changing your date

We are unable to move bookings to a different date. A request to change your date is treated as a cancellation under section 3.3, and you are welcome to make a new booking for your new date, subject to availability.

3.5 Changes to your package

You can ask to upgrade your package or add extra hours, subject to availability. Any extra cost is agreed with you in writing. Once a booking is confirmed, we do not refund the difference if you move to a lower-priced package.

3.6 If we cancel

If we have to cancel your booking for a reason within our control, you will receive a full refund of everything you have paid for that booking, or another available date if you prefer. If we cannot provide the service because of events outside our control, section 2.12 of our hire terms applies.

3.7 If we cannot set up on the day

If we cannot provide the service because the venue did not allow the booth, or because the space, access or power set out in our hire terms was not available, this is treated as a cancellation by you on the day of the event, and no refund is due.

3.8 How and when refunds are paid

Refunds are paid within 14 days of us receiving your cancellation (or, if we cancel, within 14 days of telling you). We refund using the same payment method you used, unless we agree otherwise. There is no fee for a refund.

3.9 Your legal rights

This policy does not affect your statutory rights. If our service is not provided with reasonable care and skill, or is not as described, you may be entitled to have it put right or to a price reduction under the Consumer Rights Act 2015.

Model cancellation form

(Complete and return this form only if you wish to cancel within the 14-day cancellation period.)

To: V360 Photobooths, Email: info@v360photobooths.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Booked on:

Event date:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: